Frequently Asked Questions
1. How does the trash bin cleaning service work?
Based on the package you purchased, Bin Wash Express comes to your neighborhood on one of your regularly scheduled trash collection days. There is no need for you to be at home. After trash collection, just leave the trash bins which are scheduled for service at the curb, and the automated Eco Wash system will clean, deodorize and sanitize the trash bins right at your curb.
2. Do I have to pre-pay for the entire year?
You are billed on an annual basis. If you prefer to pay monthly, this option is available after receiving services for the One-Time Wash rate (see pricing for details).
3. Will Bin Wash Express be able to service my bins in bad weather or during the winter?
To ensure our own staff members safety, and to protect the exterior components of our truck's pressure washing system, due to extreme Northern Nevada weather conditions, your scheduled wash day(s) may be adjusted during the cold-weather months, heavy rain and/or random cold-snap freezes that can periodically happen anytime throughout the year. Annual and monthly pre-paid services may be rescheduled to an earlier date and/or on the next scheduled following trash pick-up day, or rolled-over to the next month.
4. When signing up, when will you clean my trash bins?
The frequency of how often your trash bins will be washed, also depends on the type of pre-paid Wash Package you have purchased. For Example, the Diamond Bin Wash Express; it is a monthly maintenance service. Bin Wash Express will come to your neighborhood once each month, on the day of a regularly scheduled trash collection. An information package will be emailed to you, which includes the date of your service and an annual calendar. To avoid this email going to your Junk Folder, add info@binwashexpress.com to your contact list, friend list or address book. We also provide a courtesy reminder call or email 24-48 hours before your scheduled service. If you need to service your bins outside of your the next scheduled route for your neighborhood, call or email us and we will provide a quote.
5. Do I have to sign up all of my trash bins or dumpsters?
Commercial Dumpsters – No. For dumpsters, all pricing for dumpsters are quoted per dumpster bin. You can sign up one or as many as you would like.
Residential Trash Bins – All of our pre-paid package prices for residential trash bins includes two trash bins per service. However, if you choose to only have one specific trash bin serviced, you must call or email us for a quote.
Residential Trash Bins – All of our pre-paid package prices for residential trash bins includes two trash bins per service. However, if you choose to only have one specific trash bin serviced, you must call or email us for a quote.
6. Do you provide a one-time trash bin cleaning service?
Yes. The cost is slightly higher because trash bins, which are not being cleaned regularly, will take much longer to clean. Please note; our technicians will try their very best to get your trash bins clean. However, there is no guarantee all the grime and buildup will be removed with a one-time cleaning. Depending on the amount and type of buildup, and how long ago since they were last cleaned, your trash bins could require more than a one-time clean. For this reason we do offer a monthly payment option. After the One-Time Wash cleaning service, you can elect to continue the service each month, with a monthly (pre-paid) payment option, and discontinue the service at any time.
7. Can I alternate or rotate bins each cleaning cycle?
Sorry, the answer is no. Each container has its own identification and only the trash bin(s) that have a scheduled service will be cleaned.
8. What happens if I move out of the Bin Wash Express cleaning service area?
Refunds are not issued for cancellation of service, except for relocation out of our service area. If you relocate to a neighborhood that is not in our service area, you may gift the remaining service to anyone within our service area or request a refund for the remaining service minus a $25.00 cancellation fee. If you are anticipating that you might be moving out of our service area, please give us a call to discuss the possibility of a monthly payment option.
9. What if my HOA will not allow my bins out past a certain time on trash collection day? There are two possible solutions to this problem:
- You can leave your trash bins up by the garage, the side of the house, or anywhere where we can reasonably have access to them without needing to walk inside an enclosure. We will return them to that same spot when we finish our work. We will only go behind a gate if you give us authorization to do so.
- In addition, you can give us the contact information to the HOA Board and/or Manager and we will discuss the situation with them to see if we might be able to come up with a solution that can make allowance for a possible exception during Bin Wash Express service day. Many HOA’s work with us once they understand the health and aesthetic benefits to the community. We have negotiated with HOAs to serve their entire community at discounted rates.
10. What if my trash bins have trash in them the day of scheduled cleaning?
We would prefer the trash bins to be empty. Our technician will remove 1 to 2 bags of trash, clean your trash bins, and then place the bags back inside when done. We reserve the right not to provide service if there is:
If there are more than two bags of trash, excessive loose trash, hazardous waste or building materials, please notify us prior to 8 a.m. and we will skip the cleaning that day and credit your account. However, we cannot credit your account if you do not notify us before 8:00 a.m. As part of our quality program, if the technician cannot service a trash bin for any reason, he will take pictures showing why the trash bin was not cleaned and leave you a notice indicating the reason.
- Un bagged trash – including excessive loose trash, yard clippings, diapers or animal waste.
- Hazardous waste – including chemicals, paint, glue, or other adhesives.
- Building materials – including plaster, stucco, or concrete.
If there are more than two bags of trash, excessive loose trash, hazardous waste or building materials, please notify us prior to 8 a.m. and we will skip the cleaning that day and credit your account. However, we cannot credit your account if you do not notify us before 8:00 a.m. As part of our quality program, if the technician cannot service a trash bin for any reason, he will take pictures showing why the trash bin was not cleaned and leave you a notice indicating the reason.
11. What if I am away or out of town and cannot have my empty trash bins available to you on my service day?
If you already know you will be going out of town, simply call or email us at least a few days in advance of your cleaning day and we can reschedule your service for another time or we can roll-over your service for the following month. Unfortunately, if you do not notify us and we go to provide the service, your account will not be credited.
12. What if I forget when my scheduled cleaning day is or lose my cleaning schedule?
No problem, if you email us at info@binwashexpress.com we will send you out a new schedule. It is your responsibility to have your trash bins out for cleaning. We do provide a service reminder the day before as a courtesy. It is an automated system with no guarantees. Just notify us if you are not receiving the reminder or would like to change / add a phone or email notification. Since the reminder is a courtesy and it is your responsibility to have the trash bins available for cleaning, if we go to provide the service and your trash bins are not available, your account cannot be credited.
13. What if your truck does not show up on my scheduled cleaning day?
If this were to happen, we would notify you as soon as possible and we would give you a credit for that month as well as try and reschedule at a later day. If this is not possible, we would be back on schedule the following month.
14. How will I know when my trash bins have been cleaned and it is OK to bring them inside?
You will see our “Cleaned, Sanitized & Deodorized” sticker or flier on the handle of your serviced trash bin.
15. If my trash bins are not available for servicing, will I receive credit for the missed cleaning?
Yes, if you notify us 24 Hours prior to the day of service your account will be credited for the missed cleaning. But if you do not notify us and we go to provide the service we cannot credit your account. Instead of cleaning your trash bins the driver’s time is spent taking pictures and documenting why the trash bins are not being cleaned and leaving you a written notice.
16. If my trash bins are not available for servicing, can I expect the driver to knock on my door?
It is your responsibility to have your trash bins available for servicing. Please do not rely on the driver to knock on your door.
BIN WASH EXPRESS CANCELLATION POLICY
It is your responsibility to have your trash bins available and accessible for servicing. However, we at Bin Wash Express strive to provide our clients as well as your scheduled service and in a timely manner. If for any reason you are unable to keep your scheduled cleaning, please notify us at least 24 Hours prior to your scheduled service. If you do not notify us, and we go to provide the service we cannot credit your account. Instead of cleaning your trash bins, the driver’s time is spent taking pictures and documenting why the trash bins are not being cleaned and will leave you written a notice.
